Privacy Policy

Last Updated: March 2026. Your privacy is important to us. This policy explains how Veteransition collects, uses, and protects your data across our web application, mobile apps (iOS and Android), and related services.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number (optional), military branch, rank, years of service, and separation date. This information is essential for personalizing your transition plan.

Transition Data

You voluntarily input transition-related information including:

• Task lists and personal transition plans.
• Goal-setting across Health, Wealth, Career, and Family domains.
• Financial information (income, benefits, expenses).
• Educational and career background.
• Family and household composition.

Device and Usage Information

We collect information about how you use our services:

• Device type, operating system, and unique device identifiers (for mobile app users via Capacitor).
• IP address and general location (country/state level).
• Pages visited, features used, and time spent on each section.
• Analytics data to improve user experience.

International Users

If you are accessing Veteransition from outside the United States, you consent to the transfer, storage, and processing of your data in the United States. Data protection laws may differ from those in your country of residence. By using Veteransition, you acknowledge these differences and accept the terms of this policy.

Payment Information

If you upgrade to a paid tier, payment is processed through Stripe. We do not store your full credit card details—Stripe handles all payment processing securely. We store your payment status and subscription information.

2. How We Use Your Data

Your data is used to:

• Deliver the service: Build your personalized transition timeline and provide domain-based accountability tracking.
• Improve the product: Analyze usage patterns to identify features that help veterans most.
• Communicate with you: Send account updates, feature announcements, and service notifications (you can opt out of marketing emails).
• Ensure security: Detect and prevent fraud, abuse, and unauthorized access.
• Comply with law: Respond to legal requests and maintain regulatory compliance.

3. Data Storage and Security

Your data is stored securely on Supabase servers with:

• End-to-end encryption for sensitive information.
• Role-based access controls limiting who can view your data.
• Regular security audits and penetration testing.
• Compliance with industry standards (SOC 2 Type II certification).

Mobile app data (iOS and Android) is synced with the same secure backend. Capacitor handles secure local storage on your device and encrypted transmission to our servers.

3.1 Data Retention

We retain your personal data only as long as necessary to provide the Service and fulfill the purposes outlined in this policy:

• Active accounts: Data is retained while your account is active.
• Inactive accounts: Accounts inactive for 12 months may be deleted along with all associated data.
• Deleted accounts: When you delete your account (see Section 6.1), your data is deleted immediately from our production systems. Residual copies may persist in encrypted backups for up to 30 days before being purged.
• Legal retention: Anonymized analytics and data required by law (e.g., financial transaction records) may be retained beyond account deletion.

5. Data Sharing

We do not sell or rent your data to third parties. Your transition data is never shared without your explicit consent, except:

• Service providers: Stripe (payment processing), Supabase (cloud infrastructure), and analytics platforms that operate under confidentiality agreements.
• Legal requirements: If required by law, court order, or government request.

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of all data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Delete your account and all associated data (see Section 6.1).
• Portability: Download your data in a portable format from Profile Settings.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, email support@veteransition.com or use the self-service options in your Profile Settings.

6.1 Account Deletion

You may delete your Veteransition account and all associated data at any time by navigating to Profile Settings → Edit → Delete Account within the app. Before deletion, you will be prompted to download your data. You may also request deletion by emailing support@veteransition.com with the subject line "Account Deletion Request."

Upon account deletion:

• Your account, profile information, transition data, goals, fitness records, notepad entries, interview sessions, and all other user-generated content will be permanently deleted.
• Your authentication credentials will be removed from our systems.
• Local data stored on your device will be cleared.

Retained data: Anonymized, aggregated analytics that cannot identify you. Data required by law (e.g., financial transaction records) may be kept for the legally required period. Residual copies in encrypted backups are purged within 30 days.

7. Cookies and Tracking

We use essential cookies to maintain session security and remember preferences. We do not use tracking pixels or third-party advertising cookies. Mobile app analytics are collected through standard app analytics that respect user privacy.

8. Children's Privacy

Veteransition is not intended for users under 18. We do not knowingly collect data from minors. If we learn we've collected information from a child, we will delete it promptly.

9. AI Features

Veteransition uses Google Gemini to power AI-driven features, including the Interview Coach and Salary Coach. The following practices apply to AI-related data handling:

• Data sent to AI services is anonymized. No personal identifying information is transmitted to Google Gemini.
• Text-to-Speech (TTS) functionality is output-only. No voice input is recorded or processed, and no microphone access is required.
• Users can disable AI features at any time in their profile settings.

10. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or a notice on the service. Your continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

Questions about this privacy policy or your data?

• Email: support@veteransition.com.
• Mailing Address: Veteransition, United States.